Verifying Your kd9 Account
Account verification is the step that keeps your funds secure and your withdrawals moving without interruption. We ask for a copy of a valid national ID or passport and a quick confirmation that the wallet number on your account matches the one you use for deposits. This is not a barrier — it is the check that prevents anyone else from accessing
your balance or requesting a payout in your name. Submit your documents through the verification section in your account settings. Our team reviews submissions and confirms approval via your registered contact. Accounts in good standing with verified status process withdrawal requests without added friction.
- Locate the verification section — Go to account settings and open the verification tab. The page lists exactly which documents are currently required.
- Upload a valid ID — A national identity card or passport is accepted. The image must be clear and show all four corners of the document.
- Confirm your wallet details — Make sure the bKash, Nagad or Rocket number linked to your account is the one you actively use — mismatches are the most common cause of withdrawal delays.
- Wait for confirmation — Our team reviews the submission and updates your account status. You receive a confirmation once verification is complete.